Website Courageous Sailing
Every child’s perspective is improved fifty yards offshore.
Reports To: Adult Program Manager(s)
Status: Full time
Description Last Updated: 06/02/2022
Courageous Sailing Overview
Courageous Sailing transforms lives through sailing programs that inspire learning, personal growth, and leadership. Since our inception as a 501(c)(3) nonprofit in 1987, our programs have utilized sailing and the marine environment as platforms for social-emotional development and out-of-school-time learning. We are committed to making sailing accessible to metro Boston youth from all walks of life, and we hold true to our founder’s conviction that “Every child’s perspective is improved fifty yards offshore.”
During the May 1st to October 31 sailing season, Courageous operates a weeknights-and-weekends Adult Sailing Program. Our Community Coordinator is often the first member of our leadership team that our students, members, and customers interact with before ever arriving on site. The Community coordinator is the contact person for customers trying to book lessons, adjust course dates, or get a better idea of how they may fit into our community. We are looking for a customer focused and efficiency driven Community Coordinator to help grow and support all aspects and members of our community at large.
Participate in and contribute to a safe, engaging, and respectful work environment by:
- Engage with the public and Courageous’ members and students
- Grow the membership and own member scheduling
- Manage and improve organization of digital and informational tools and processes
- Maintain responsiveness on multiple platforms and communicate issues proactively
- Manage booking requests and scheduling process
- Monitor phone calls, social media, and email
- Provide clear, effective and timely communication with leadership staff
- Leave Courageous better than you found it
- Safe (minimizing risks while maintaining an approachable and engaging environment for students, members, patrons and fellow staff members):
- Responsibly manage risk so that students, members, and patrons feel comfortable stepping outside of their comfort zones, asking questions and engaging with the facility on various levels.
- Attend all days of staff training and staff meetings and/or complete online training.*
- Exercise sound judgment and decision-making. Assess and mitigate foreseeable hazards
- Remain up to date on what roles and responsibilities you may take on in the event of an emergency and review the EAP with a direct supervisor.
- Respectful (support and ensure that everyone can be successful):
- Maintain the Courageous fleet and facilities by completing everyday tasks as discussed in training and documented in daily checklists
- Reduce and help manage the disposal of waste in and around Boston Harbor
- Cultivate a kind and inclusive community
- Engaging (maintaining the expectation of individual responsibility for students and members):
- Build rapport with students, members and patrons
- Provide active and engaged feedback to daily questions and interactions
- Lead, facilitate, and participate in on-land responsibilities for general upkeep of the boathouse during down time.
*Job training days are position dependent and vary from position to position.
- Excellent customer-facing skills and attitude
- Self-starter with ability to complete tasks and document with an eye for process improvement
- Strong computer skills–the Community Coordinator must be able to confidently and fluently interact with our customer management software and organizational spreadsheets. Attention to detail and logical-thinking is a must
- No sailing or boat handling experience is required. Training to identify pertinent problems around the fleet will be provided
- Willingness to work weekday evenings and weekends within a consistent schedule. Flexibility to pick up additional shifts may be possible.
- 3 years customer service preferred
- Can effectively work and communicate with a wide variety of age groups and populations from diverse backgrounds
- Able to communicate clearly and directly
- Comfortable giving and receiving feedback
- Able to build rapport easily with students, members, patrons and coworkers
- Comfortable working outdoors, regardless of weather
- Able to practice proper self-care and energy management while on the water or behind a desk for extended periods of time
- Able to maintain composure, exercise sound judgment and decision-making, and assess and mitigate risk under extended periods of stress
- Positive and enthusiastic attitude
- Excellent references
- Willing to authorize a federal background check
- Hold, or are willing to obtain before start date, current First Aid and CPR certification
To apply for this job please visit courageoussailing.org.