Courageous Refunds and Rollover Policies
Our goal at Courageous is to get everyone out on the water safely and engage each of our students and members in our unique and personalized community of sailors. Everyone who sails at Courageous is actively engaging in our mission to bring transformative sailing opportunities to young people in and around Boston and we are both thankful and humbled that you chose Courageous as your place to recreate, learn, and form new memories both on and off the Harbor.
We do our best to provide each of our adult students and members with an exceptional product, but sometimes circumstances beyond our control, from adverse weather to once-in-a-century pandemics, get in the way and force us to reschedule. Also, we certainly understand that life in general can get in the way, and our students may need to reschedule. And we in turn appreciate your understanding that operating a sailing center and maintaining a large staff and fleet of sailboats involve many fixed costs. We've outlined below our policies and procedures around how best to move forward if and when cancellations and rescheduling are necessary.
Please contact firstname.lastname@example.org with further questions.
Standard Refund Policies
In an effort to keep our courses and memberships as affordable as possible, we must limit changes in schedule and membership. Courageous memberships, lessons, private sails, and/or other program fees are not refundable for any reason including cancellations due to weather, or the participant’s inability to utilize their purchase within the designated season*. That said, we do understand that sometimes life gets in the way of sailing plans and, if necessary, we will work with you to reschedule for a later date (within the season) whenever possible.
We cannot reschedule lessons within two weeks of their start date unless we are able to fill the spot with another student. All rescheduled lessons purchased before September 1 must be completed before the end of the season for which they were purchased.
Courses purchased between September 1 and October 31: In some cases, rescheduled lessons may be honored the following season but must be completed before June 30 of the following year. The following season schedule is posted in November. Students should reach out the front desk with their preferred dates based on posted course availability to reserve a seat.
*Courageous Season begins May 1 and extends through October 31. Sales for the upcoming season begin in November of each year and continue through October 15 of the following year.